FAQ
Do you accept children?
For safety reasons, CasaBlu only admits guests aged 10 and over.
What time will my room be available on the day I arrive?
From 13:00 onwards.
What time do I have to vacate my room on my last day?
By 12:00. If you’d like a late check-out, please contact reception to see if it’s possible.
Where can I park when I arrive?
Opposite CasaBlu Hotel, there’s a parking bay exclusively for arrivals. After check-in, we’ll park your vehicle in a parking lot close by with special rates.
Is breakfast included?
Yes. From 08:00 to 11:00, our homemade breakfast is served in the dining room, which has a view of the garden. There are options available for vegans and celiacs.
Due to Covid restrictions a Continental breakfast will be served, either in your roo mor in comunal spaces permitted under sanitory guidelines.
Does the hotel have Wi-Fi?
Yes, there’s high-speed Wi-Fi throughout the hotel.
Are there restaurants at CasaBlu Hotel?
Although we don’t have a restaurant, we have an open kitchen policy at certain times of the day and provide all the basic ingredients our guests need to make simple dishes.
Due to Covid restrictions, the handling of food is not permitted unless strict sanitary protocols are followed.
Does the hotel have room service?
No, breakfast is served in the hotel’s dining room on the first floor.
Due to Covid restrictions, room service Will be available for breakfast.
Can you book me a transfer when I arrive?
Of course. We can help you with a transfer when you arrive and/or when you leave, either to/from the Valparaiso bus terminal or Santiago Airport.
Can you help me organize or book excursions?
We’d be more than happy to advise you and book any service or excursion you’re interested in during your stay with us. We’ll also provide you with information in the cultural guide we put together each month especially for our guests.
Is Cerro Alegre a safe area?
Cerro Alegre is normally a quiet touristy area. It’s a vibrant hillside community where old and new residents live side by side and with a wide selection of restaurants, cafés, bars and local design shops, all within walking distance. .
What payment methods are accepted?
The following payment methods are accepted: VISA and MASTERCARD credit cards, debit cards, bank transfers and cash. For security reasons, travelers checks are not accepted.
